Threats are just like infections on the human body. Sometimes they are like getting a splinter, where you can just remove the splinter and apply some Neosporin. Other infections are more deeply rooted into your operating system and require a lot more effort to remove them.
Are We Standing On Solid Ground?
When considering whether or not upgrading a computer is the right choice, we test the hard drive first. Why? We believe that it would be unethical for us to perform the simplest of tasks on your computer if there were reason to believe that a critical component of your computer were going to fail in the near future anyway. In addition to testing your hard drive, we test your memory (RAM) and, in most cases, make a visual inspection of your motherboard. If any of these things are ‘out of whack’, it’s best that you know about it up front as it will effect your decision on what to do with your computer. We are the only service in this area that will do this diagnostics test at absolutely no cost to you.
Full Threat Scan
The next step is to determine if the problems could be caused by an infection, or what we refer to as a threat. We perform a full threat scan within both the Windows operating system and outside the operating system. Some threats are designed to ‘hide’ behind areas of the operating system while it is running. When Windows is not running, we run a full threat scan to reveal hidden threats that were previously undetected. We are the only service in this area that will do this at absolutely no cost to you.
What Happens To Your Stuff
So you’ve decided to have us build you a new computer to your specifications. What about the data on your old computer? Know that your important data is kept safe. We utilize a unique “Secure Server” that functions like a bank vault. Metaphorically, we create a lock box within the vault that has your name on it. All of your important data – such as your pictures, music, documents, and videos – are stored within this vault as we build your computer. When we finish, we put your data back where we found it on your new computer, safe and sound.
Let’s Keep You Safe!
We want you to be protected. We’ll install and properly configure two programs that will help keep you safe. The first program is Windows Defender, a free anti-virus / anti-spyware program that does everything on its own. It will update itself with the latest virus definitions every day. It’s also constantly monitoring what’s going on in your operating system, ready to leap into action whenever something dangerous is about to happen.
While we previously utilized a program entitled “Avast”, we believe that recent improvements with Windows Defender offers the same, if not better, protection. Additionally, we found that Avast’s prompts to purchase additional software had become too intrusive and crossed the line. Windows Defender will not prompt you to make a purchase.
The second program is worth it’s weight in gold – Malwarebytes. When used regularly, the free version is an excellent second line of defense detecting and removing malicious software (called “malware”) and other advanced threats. The premium version stops malware in real time, before it can be a danger to your computer. Additionally, the premium version prevents access to and from known malicious websites. Think of the premium version as a good parent, preventing you from going somewhere harmful, not just suggesting you shouldn’t.
We’ll install and properly configure both of these programs that we have thoroughly tested to help keep your computer safe.
What Else Might You Need?
Our custom built computers include the installation and configuration of just about any type of software that you might need. Unless otherwise specified, we install and properly configure the following programs that we have thoroughly tested and sincerely believe that you will find useful.
Libre Office: Unless you have presented a computer that we can extract a valid product key for Microsoft Office, we will install and properly configure Libre Office, which is the free equivalent to Microsoft Office. Libre Office will open, edit and save documents, spreadsheets and presentations in Microsoft format, except it’s free. Many of our college students prefer Libre Office over Microsoft Office for it’s functionality.
Computer Dave Rescue Calling Card: You know we have a 100% guarantee on our work, right? Just in case you get your new computer home and have any questions or problems, we install a program on your system that, with your permission, allows your computer to be connected with ours. It’s as if one of our Technicians is sitting there next to you. We will be able to see what’s on the screen, move your cursor, and correct the problem. This service is absolutely free for the first 30 days after we have finished the work.
We also install utilities that help you create and copy CD’s and DVD’s and play DVD movies. Ask a Computer Dave Technician for details.
Time For A Test Drive
After we have completed your custom built computer, we will sit down with you in our showroom and (with your new computer plugged up and turned on) we’ll show you all of the work we have performed. We want you to be comfortable with your new computer before you get it home and have the opportunity to ask any questions.
We Guarantee It!
We are the only repair service in Owensboro with a 100% guarantee. If you are not absolutely satisfied with any part of our work, we make it right at no additional cost to you, period. In addition to that, if you have any questions or problems, you just call our cell phone number. You’ll get Computer Dave or one of our knowledgeable technicians, not a call center or a robot. We even have the ability to connect our two systems together over the Internet should you need us.